Shipping policy

Shipping & Delivery

We ship Worldwide and domestically within the United States. Our free shipping offers only apply to orders placed within the continental USA unless otherwise noted. We offer same-day shipping on most Kona branded items and are usually able to ship UPS orders placed by 12:00 pm Eastern Standard Time the same day. Orders shipped via U.S. Postal Service may take an additional 1 to 2 days to ship. In the event that a product is out of stock or there's an issue with your order, we'll notify you via email within 48 hours when possible.

Please note that some 3rd party vendor items can take 2-5 weeks to receive. These items will be clearly marked.

We offer expedited shipping options at checkout that guarantee delivery times for time-sensitive orders. Shipping charges vary by product. Due to the expense of shipping large items, some orders may not qualify for expedited shipping options such as second- or third-day delivery. To see if faster-expedited shipping options are available for your order, please use the shipping calculator found at the bottom of the shopping cart page or proceed through the checkout process where all available shipping options are listed.

Was there a problem with your order or shipment?

Please contact us at [email protected] within 7 days of receipt of your order.